FAQ
Q: What scenarios are these fish tanks suitable for?
A: Our aquarium series covers diversified sizes and styles, perfectly adapting to multiple usage scenarios. Mini desktop fish tanks are ideal for study rooms, office desks and bedroom decoration, while medium and large-sized fish tanks are suitable for living room landscape layout and home ecological decoration. Intelligent and ecological fish tanks support ornamental fish breeding, aquatic plant landscaping and daily ecological viewing, meeting the dual needs of home decoration and aquatic breeding. The versatile minimalist appearance matches various indoor decoration styles, bringing natural and fresh ornamental effects to indoor spaces.
Q: Are the fish tanks leak-proof and safe?
A: All fish tanks adopt high-precision glass splicing and professional waterproof glue sealing technology, with uniform and compact glue layers to achieve long-term stable leak-proof performance. The glass panels are made of high-toughness explosion-proof materials with fine edging treatment, featuring compression resistance, fall resistance and crack resistance. The reinforced base structure ensures stable placement, effectively avoiding water leakage, glass cracking and structural shaking during long-term water storage and use.
Q: Is the tank glass high-transparency and easy to clean?
A: Our aquariums adopt ultra-white high-transparency glass materials, with high light transmittance, clear viewing field and low color difference, perfectly displaying the internal aquatic landscape. The smooth glass surface is not easy to adhere to dirt and algae, facilitating daily cleaning and maintenance. Users can easily wipe the inner and outer surfaces to keep the tank clean and transparent, maintaining a long-term beautiful viewing effect.
Q: Will there be color difference between real products and pictures?
A: All fish tank products are professionally photographed and high-precision color corrected to restore real glass texture, transparency and overall appearance. Slight visual differences caused by different display screen resolutions, indoor light intensity and shooting angles are normal and will not affect product safety, leak-proof performance and daily use experience.
Q: Can I cancel or modify my paid order?
A: Customers can apply for order cancellation or information modification within twelve hours after successful payment if the order has not been sorted, packaged and shipped. Once reinforced shockproof packaging and logistics arrangement start, orders cannot be modified or canceled to ensure standardized fragile product transportation and orderly order management.
Q: What should I do if the fish tank is damaged during transportation?
A: If the received fish tank has glass cracks, corner damage, surface scratches, sealing gaps or packaging damage caused by transportation extrusion and collision, customers need to submit feedback with real product photos within forty-eight hours after delivery. We will quickly verify the situation and provide compliant solutions in accordance with official after-sales policies.
Q: How long does shipping take and how to track orders?
A: Domestic shipping takes four to seven business days after warehouse processing, while international shipping takes ten to eighteen business days due to customs clearance and cross-border logistics scheduling. After shipment, an exclusive tracking number will be automatically sent for real-time online logistics inquiry.
Q: How to maintain the fish tank daily?
A: Place the fish tank on a flat, stable and dry desktop or ground to avoid tilting and violent vibration. Avoid long-term direct sunlight to prevent algae growth. Replace water regularly and clean internal dirt in time. Do not collide or squeeze the glass surface to prevent cracking, ensuring long-term stable use of the aquarium.